Some guests save up all year to get away and go on a dream holiday, and for others, it’s everyday life to travel and check in to a luxury hotel. Whatever your customers budget, destination and lodging, there’s brutal competition flooding the travel and hospitality market, fighting to capture those customers’ dollars.
Those in the major league stay ahead of the curve by continuously monitoring the field and adjusting their customer service tactics. Doing everything needed to create a welcoming and pleasant experience for guests is crucial, and nobody knows that better than Sylvie di Giusto. During her nearly twenty in corporations, she spent most of her own corporate career in the retail and tourism industry and led top leadership and management programs, for example for Thomas Cook.
Nowadays, as an international keynote speaker, Sylvie has been passing on the secrets of persuasive first impressions within the travel and hospitality industry to American Airlines, Hilton, Conrad, Waldorf Astoria, and the World Medical Tourism and Global Healthcare Congress and many more.