How Unconscious Biases Influence Your Customers’ Decision-Making Process
How Unconscious Biases Influence Your Customers’ Decision-Making Process We are biased. All of us. In today’s world, we are taught to eliminate preconceived biases that affect the way we act, the decisions we make, how we treat others, and more. But the unfortunate truth is many of us have unconscious biases. These are biases we […]
What Does Reputation Mean For You As A Professional
What does reputation mean for you at work? Defining Reputation – What It Is and What It Isn’t Reputation is often seen as a measure of success or worthiness. It’s the perception others have of us, shaped by our actions and words. It’s something that’s invisible yet consequential. And while others largely determine our reputation, […]
Positive Emotions in the Workplace
Emotions In the workplace 30 Positive emotions in the workplace that impact your reputation At work, it is essential to connect with your colleagues, managers, or customers on an emotional level. Certain positive emotions can help strengthen your relationships and build stronger connections in the workplace. These positive emotional states have several benefits for both […]
How can you become more emotionally intelligent with customers during every interaction?
How can you become more emotionally intelligent with customers? And what happens if you don’t? Being emotionally intelligent is the capacity to be aware of and manage one’s own emotions and the emotions of others. In the business world, EI is essential for sales and customer service professionals who interact with customers on a daily […]
Common Mistakes in Sales (Part 2)
THE NEXT 21 Most Common Mistakes in Sales Part 2: Why You Fail to Make an Impactful First and Lasting Impression in Sales At the heart of successful sales is the ability to make a positive and lasting impact on your clients. Whether you are meeting with clients for the first time or closing a […]
Customer Perception » Why it matters (to you too!)
WHY CUSTOMER PERCEPTION IS IMPORTANT A company’s reputation is essential for many reasons. It affects how potential customers perceive the company and whether they are likely to do business with it. In particular, a negative reputation can quickly spread online in today’s interconnected world, damaging the company’s brand and affecting its bottom line. On the […]
Customer behavior expectation
DO YOU HAVE FALSE CUSTOMER BEHAVIOR EXPECTIONS? 25 Things you cannot expect from your customers As a business owner or professional in a customer-facing role, it is important to remember that your customers are not always right. Sometimes, they may be unreasonable, frustrating, or even downright rude. You cannot control everything your customers do or […]
Common Mistakes in Sales (Part 1)
42 Most Common Mistakes in Sales Part 1: Why You Fail to Make an Impactful First and Lasting Impression in Sales When you are in sales, your first impression on clients is everything. People want to see that you are someone they can trust before they decide to invest their money. They want to know […]
Negative Emotions at Work
Emotions aT WORK 30 Negative emotions at work that impact your reputation At work, forming emotional connections with your colleagues, managers, and customers can be essential. However, there are certain emotions at work that you should avoid to foster positive, productive working relationships. These emotions can cause you to behave in ways that undermine your […]