But when emotions drive decision-making, even extraordinary people can make costly mistakes that cut sales revenue, damage public perception, undermine confidence in leadership, hurt morale, and stall productivity.
With hundreds of decisions needing to be made every day, how do companies help their employees make the right decisions?
Self-awareness, self-control, clarity, understanding, compassion, coolness under pressure, a positive outlook…
These qualities help to ensure the best possible outcomes in customer interactions, employee relations, and negotiations, and they are available to every employee in your organization.
Through the cultivation of emotional intelligence that starts with how we perceive our customers, our fellow employees, and ourselves, we can interrupt unconscious thought patterns that interfere with good decision-making and choose the behaviors that secure our most favorable and most desired outcomes.
Having spent more than 20 years leading training events in the retail, tourism, and management-consulting industries and 15 years delivering keynotes to corporations, government agencies, nonprofits, and associations on the importance of managing perceptions in the workplace, Sylvie di Giusto knows that Emotional Intelligence is the most powerful lens through which to understand how we perceive ourselves and others and how others perceive us. Through the understanding of what she describes as the five cornerstones of emotional intelligence
employees can consistently and predictably make the right decisions that create the world-class customer relationships and collaborative team dynamics that grow brands and bottom lines.
Sylvie has that rare ability to make the abstract concrete and the unconscious conscious through keynotes that are near spectacles—incorporating the latest technologies and interactive methodologies that capture audiences’ hearts and minds to deliver the powerful precepts that transform both corporate cultures and lives.
Emotional intelligence has played a very practical role in Sylvie’s own life as a businesswoman, wife, and mother, who has relied on emotional intelligence to help her consistently make right decisions for her and her family—most importantly, her decision to give up a successful corporate career in Europe to fulfill her lifelong dream of living in the United States.
Her audiences respond to the sincerity, warmth, and conviction that Sylvie brings to every keynote with stories from her own life and career that illustrate key points from her talks, making enormous assembly halls feel intimate, and making each participant feel that Sylvie is speaking directly to their own individual challenges and giving them the practical takeaways to meet those challenges with confidence in their capacity for right decision-making.
You can help to ensure that your leaders, team members, and customer-facing employees make the right decisions in their work relationships, negotiations, and customer interactions, through Sylvie’s one-of-a-kind presentations on the emotional intelligence that gives them the power of choice—
and to choose the perceptions and behaviors that lead to the most favorable and most desirable outcomes for your organization.
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