FROM FIRST TO LASTING IMPRESSIONS

LEAD BETTER · SELL FASTER · PERSUADE INSTANTLY

WATCH SYLVIE IN ACTION

IMAGINE LOSING ONE THIRD OF YOUR CUSTOMERS IN A DAY.

THAT IS EXACTLY WHAT COULD HAPPEN TO YOU. 32% of all customers would cease to do business with a brand they loved after just one bad experience. *

Despite advances in technology and increases in automation, what truly makes for an outstanding customer experience is the human touch. The challenge is that not every human in your organization understands the relevance of their individual role and responsibility along every touchpoint of the customer experience journey. They are often unaware of how their own appearance, behavior, or communication impacts every customer’s decision-making process and can drive customers away faster than they think: in fact, instantly.

Customers who experience a superior interaction are more likely to repurchase from your brand. During every interaction, your employees—from entry-level to top executives, front-line to back office, directly or indirectly involved—have an opportunity to leave an exceptional impression, setting the tone for the relationship with your brand. Your customers’ brand perceptions are shaped by these impressions. When it comes to your company’s success, perception is reality. Because even if your customer’s perception is wrong, it is real to them. 

IMAGINE YOU COULD GAIN MORE CUSTOMERS BY OFFERING NOT JUST A GOOD BUT SUPERIOR EXPERIENCE TO THEM.

LET'S GET IT RIGHT. LET'S GO TO WORK.

WATCH IN-PERSON DEMO

WATCH VIRTUAL DEMO

* PWC Future of Customer Experience Survey 2018

HEY YOU, PLEASED TO MEET YOU! Enchanté! Rart at møde dig! HERZLICH WILLKOMMEN! Piacere! 初めまして  Aangename kennismaking! Malonu susipažinti! 我很高興跟你見面  Hyggelig å møte deg! فرصة سعيدة Mucho gusto! Tanıştıǧımıza memnun oldum! Fröit mi! Trevligt att träffas! Gled tae meet ye! Prazer em conhecê-los!

ABOUT MY CAREER

MY WORLD-CLASS CLIENTS

WHEN ON STAGE

THE TRAVEL WARRIOR

BEYOND THE STAGE

MY PROMISE TO YOU

Austrian by birth. French in my heart. Italian in my kitchen. German in my work ethics. American by choice.

KEYNOTE SPEAKER, AUTHOR, MOM

AUDIENCE INTERACTION THAT GOES FAR BEYOND "RAISE YOUR HAND IF YOU..." QUESTIONS

I believe that emotions are the gatekeepers of our memories. That’s why, to deliver a truly memorable experience, I take attendees on an emotional journey of self-awareness, reflection, joy, and laughter. I do the unexpected, keep them engaged and on their toes, and create moments of surprise. 

To reinforce my key concepts, I let them experience what their first impression actually says about them—making them “comfortably uncomfortable”—in a gentle, fun, and safe way, because our comfort zone is a very dangerous place to be. It’s where we stagnate.

 So, if you are looking for a keynote speaker who will stand behind a podium and lecture about theories, I am not a great fit for your event, because I truly believe that…

SPEAKING IS NEVER ABOUT THE SPEAKER.

IT'S ABOUT ENGAGING THE AUDIENCE AND MAKING THEM THE STARS.

MOST POPULAR KEYNOTES

AVAILABLE IN-PERSON, VIRTUAL OR HYBRID

LET'S GET IT RIGHT. LET'S GO TO WORK.

YOU'VE 7 SECONDS.
MAKE THEM COUNT.

RECOMMENDED AUDIENCES
sales teams
customer-facing employees
associations
government
annual meetings
user conferences
entrepreneurs
SALES

DISCOVER YOUR
FAIR ADVANTAGE

RECOMMENDED AUDIENCES
managers
emerging leaders
onboarding programs
women initiatives
associations
annual meetings
BRANDING

THE IMAGE OF
LEADERSHIP

RECOMMENDED AUDIENCES
managers
emerging leaders
onboarding programs
women initiatives
government
associations
annual meetings
LEADERSHIP

BE(COME) YOUR
BEST ADVOCATE

RECOMMENDED AUDIENCES
women initiatives
DEI initiatives
managers
emerging leaders
associations
annual meetings
WOMEN

MAKE ME FEEL
IMPORTANT

RECOMMENDED AUDIENCES
customer service
customer experience
customer-facing employees
sales
marketing
associations
annual meetings
CUSTOMERS

INVISIBLE
PR

RECOMMENDED AUDIENCES
C-Level executives
board of directors
top executives
partners
public service
foundations
C-SUITE

I DON'T MEAN TO BRAG.
BUT I HAVE THE
VERY BEST CLIENTS.

  • American Association of School Personal Administrators (AASPA)
  • American Society of Administrative Professionals (ASAP)
  • Canadian Society of Association Executives (CSAE)
  • Events Industry Council (EIC)
  • German Speakers Association (GSA)
  • International Live Events Association (ILEA)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Material Handling Equipment Distributors Association (MHEDA)
  • Meetings Industry Council of Colorado (MIC)
  • National Electrical Contractor Association (NECA)
  • National Association of Professional Women (NAPW)
  • National Association of State Personnel Executives (NASPE)
  • National Speakers Association (NSA)
  • Public Relation Society of America (PRSA)
  • Religious Conference Management Association (RCMA)
  • Society of Consumer Affairs Professionals International (SOCAP) 
  • Society for Human Resource Management (SHRM)
  • Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA)
  • Society of Adventist Communicators
  • Virtual Speakers Association International (VSAI)
  • Wells International Foundation
  • Adecco
  • Art of Business
  • Columbia Tower Club
  • FiveFour
  • McKinsey & Company
  • Rotary International
  • SideCar
  • Smart Hustle Small Business Conference
  • Tricounty Area Chamber of Commerce
  • BASF
  • Exelon
  • Garratt-Callahan
  • Henkel
  • Ametek
  • Haworth
  • Women in Design & Construction (WIDC)
  • Material Handling Equipment Distributors Association (MHEDA)
  • National Electrical Contractor Association (NECP)
  • Sheet Metal and Air Conditioning Contractors’ National Association (SMACNA)
  • Crestcom
  • Fashion Institute of Technology (FIT)
  • Harvard University
  • Hofstra University
  • Penn University
  • American Association of School Personal Administrators (AASPA)
  • 100 Women In Hedge Funds
  • American Express
  • Brown & Brown Insurance
  • Geller & Company
  • Grant Thornton
  • Manulife
  • Prudential
  • TIAA
  • U.S. Airforce
  • Attorney General of New York
  • Black in Government
  • City of Lynchberg
  • NYC Human Resources Administration
  • Tennessee State Government
  • National Association of State Personnel Executives (NASPE)
  • Employer Healthcare & Benefits Congress
  • Health Agents for America (HAFA)
  • Merial
  • SideCar Edge
  • FiveFour
  • Autozone
  • Conrad Hotel
  • Hilton
  • Horesta
  • London Hotel
  • Natori
  • Nespresso
  • Waldorf Astoria
  • 5W
  • Bloomberg
  • C-Suite Network
  • Gensler
  • Nickelodeon
  • Verslo Žinios
  • EasyKnock
  • Fairfield Residential
  • Florida Realtors
  • Paradigm
  • Real Estate One
  • EasyKnock
  • Kronos
  • SightCall
  • Women in Technology Network (WIT)
  • American Airlines
  • Thomas Cook
  • Virtuoso
  • World Medical Tourism and Global Healthcare Congress (WMTC)

OTHERS SAY, I AM SIMPLY THE BEST.
NOT EVEN KIDDING.

Sylvie’s keynote speech was named as the best of the day. I strongly recommend Sylvie.

Goda Pereckaite

Project & Event Manager

One of our attendees said: “Out of all the conferences I've been attending for this association, Sylvie was the best you've ever had.

Marlee Honcoop

Operation Coordinator

You were the best yesterday, I was lucky to be there and see you on stage!

Dovile Paukstyte Vertinskiene

Key Account Manager

This was the best presentation we had during this meeting and that I have ever experienced.

Christine Bronne

Operations Manager

The uniform consensus among my team is that Sylvie is the best speaker they have had – ever. I couldn’t agree more.

Bill Ravenscroft

SVP Sales and Account Management

She is truly one of, if not the best speaker I've had the opportunity to hear and engage with.

Keri Gloth

Senior Event Producer

Your presentation was without doubt the best I have ever seen in my life.

Rima Vanagė

Associate Professor

To date, Sylvie was the best rated speaker and attendees still talk about her and how they can further connect with her.

Louis Lessig

President

She went above and beyond what we expected of her. She is the best.

Mary Bryant

Director of Professional Affairs

HOW LEADERS PACKAGE THEMSELVES
TO STAND OUT FOR THE
RIGHT REASONS.

The Image of Leadership is the result of Sylvie’s journey through two career paths: one as a human resources professional and the other as a personal branding expert. The title reflects the reality that everyone should acknowledge: true leadership manifests itself in ways that are both seen and unseen. This book will take you step-by-step through the development of your professional imprint. The focus will be on what people perceive about you—with an emphasis on your appearance and image. It is written to be concise, easy to read, and entertaining for leaders at all levels.

LEVERAGE YOUR UNIQUE SELLING POINTS
FOR CAREER, BUSINESS, AND LIFE

Sylvie di Giusto, Discover your fair advantage, first impressions

Fierce competition marks the professional and business world. As an individual, it is crucial to break away from the sea of sameness by leveraging your points of differentiation. Difference means offering something that no one else does. Difference means creating your own brand and not copying someone else’s. Difference means positioning yourself in a way that makes others notice you instantly. Difference means making decision-makers stop, think, and want more of you. Difference means you have identified your points of differentiation and found ways to leverage them for your work, business, or life. This is your fair advantage.