Want to make better choices at work?
Want to make better choices at work?
Improved employee performance
Greater customer satisfaction
Increased sales and revenue
Enhanced sales effectiveness
Enhanced brand reputation
Through an interactive, fun, and thought-provoking exercise, participants will gain a deeper understanding of how others perceive them, how this perception impacts their professional image, and the way their organization is perceived in the marketplace.
They’ll experience up close and personal how others’ unconscious biases affect their judgments and either lead to great opportunities or wrong assumptions. They’ll actively engage in a journey of self- discovery, identifying areas for improvement and learning how to proactively leverage their visual, behavioral, nonverbal and verbal, digital, and social intelligence to authentically convince others, build stronger relationships, and achieve tremendous success in their professional lives.
PARTICIPANTS WILL LEARN ABOUT THE TRANSFORMATIVE POWER OF EMOTIONAL INTELLIGENCE AND HOW TO HARNESS IT TO MAKE INTENTIONAL CHOICES ABOUT HOW THEY PRESENT THEMSELVES IN CRUCIAL MOMENTS—FROM THE VERY FIRST MOMENT.
Emotional Intelligence:
Explore a range of techniques and strategies for making positive first and lasting impressions in any customer-facing environment, including visual, behavioral, non-verbal and verbal, digital, and social intelligence techniques.
Some examples of audiences I had the pleasure to serve.
My team understands the Power of Choice and is committed to delivering the most outstanding experience possible, from booking to execution, so that you can focus on what matters most—your audience.
For inquiries, please reach out to Rebecca Clark ([email protected] or call +1-403-398-8488.)
Effective leadership in today’s dynamic and complex world requires intentional choices made by mindful leaders who understand that their professional reputation is critical to gaining and maintaining trust, building impactful relationships, and achieving sustainable long-term organizational success.
By leveraging their emotional intelligence skills to make purposeful choices about their leadership presence, leaders can develop a deeper understanding of themselves and others, overcome unconscious biases, and adapt their leadership style to meet the needs of their team, organization, stakeholders, and, ultimately, themselves.
Consider for a moment the leadership presence of your organization’s leaders and how it impacts their ability to inspire and engage stakeholders. Are your leaders aware of their professional brand and how to use it to effectively build trust, credibility, and influence?
HELP YOUR LEADERS DEVELOP A STRONGER PRESENCE THAT POSITIVELY SHAPES YOUR ORGANIZATION’S LEADERSHIP CULTURE BY LEVERAGING EMOTIONAL INTELLIGENCE.
Through an interactive, fun, and thought-provoking exercise, participants will gain a deeper understanding of how their leadership presence shapes the culture and reputation of their organization, how it affects their professional brand, and how it is perceived by stakeholders.
They’ll experience up close and personal how others’ unconscious biases affect their judgments of their leadership and the organization, and how these biases can either lead to great opportunities or wrong assumptions.
They’ll actively engage in a journey of self-discovery, identifying areas for improvement and learning how to proactively leverage their visual, behavioral, nonverbal and verbal, digital, and social intelligence to authentically represent themselves and their organization, build stronger relationships, and achieve tremendous success in their leadership roles.
PARTICIPANTS WILL LEARN ABOUT THE TRANSFORMATIVE POWER OF EMOTIONAL INTELLIGENCE BY UNDERSTANDING HOW THEIR LEADERSHIP PRESENCE CAN POSITIVELY AFFECT THEIR TEAMS’ PRODUCTIVITY THROUGH INTENTIONAL LEADERSHIP.
Learn about the psychology behind perceptions and how a professional imprint can create an aura of executive presence to build a positive reputation.
Develop a strategic plan to align your leadership style with your professional goals and organizational objectives to build a strong professional and organizational brand.
Learn how to make purposeful choices that positively affect your personal and organizational brand to create a culture of trust, credibility, and collaboration.
Understand the importance of leading with integrity and by example to establish trust and respect among stakeholders.
Communication and Collaboration:
By providing visual, behavioral, and communicational strategies, leaders are equipped with the tools needed to build strong relationships with stakeholders.
Team Morale and Engagement:
By emphasizing the importance of leading by example, leaders can create a more cohesive team that works together toward achieving organizational goals.
Productivity and Performance:
By teaching leaders concrete ways to improve their emotional intelligence, leaders can enhance their decision-making, problem-solving, and effectiveness.
Participants will actively engage in a journey of self-exploration, identifying areas for improvement and developing a road map for professional growth.
Participants will learn how to proactively shape their leadership culture through intentional choices that positively affect their personal and organizational reputation.
Participants will tap into their inner selves and learn how to leverage their own leadership style to empower themselves and those around them.
Participants will strengthen their sense of responsibility by managing their intentional choices and staying focused on the objectives at hand.
Some examples of audiences I had the pleasure to serve.
My team understands the Power of Choice and is committed to delivering the most outstanding experience possible, from booking to execution, so that you can focus on what matters most—your audience.
For inquiries, please reach out to Rebecca Clark ([email protected] or call +1-403-398-8488.)
Linda Najok |
As a customer, nothing feels more crucial than being heard, understood, and cared for. It’s one of those things we all say we want as customers: to feel valued and important. But what does that really mean, and how do your customer-facing teams deliver this experience?
The key to making your customers feel this way is to make every interaction count. From the moment they first hear about your product or service to the point of purchase and beyond, your customer-facing employees need to differentiate your brand by constantly going the extra mile.
Every interaction along this path is an opportunity for them to delight, amaze, and impress your customer. Only when your team takes the time to understand that they play the most critical role in the customer’s journey will they be able to create this one-of-a-kind customer journey.
EQUIP YOUR TEAM WITH THE TOOLS THEY NEED TO CREATE A CUSTOMER-CENTRIC CULTURE THAT DRIVES BOTTOM-LINE SUCCESS FOR YOUR ORGANIZATION.
During this interactive and thought-provoking presentation, participants will better understand what customers want and expect at every touch point along the customer journey.
They’ll learn practical strategies on how they can leverage their visual, behavioral, nonverbal and verbal, digital, and social intelligence to make every customer feel valued and understood, which will lead to tangible improvements in customer satisfaction, loyalty, and retention.
PARTICIPANTS WILL WALK AWAY WITH A CLEAR UNDERSTANDING OF HOW THEY CAN HELP THEIR ORGANIZATION DIFFERENTIATE THEMSELVES FROM COMPETITORS, IMPROVE CUSTOMER LOYALTY, AND ENHANCE THEIR REPUTATION IN THE MARKETPLACE.
Customer Satisfaction:
Learn how positive emotional connections with customers can lead to increased satisfaction, repeat business, and positive word-of-mouth recommendations to improve their reputation in the marketplace.
Learn how creating a culture that prioritizes customer satisfaction and loyalty can lead to increased revenue, customer retention, and customer lifetime value.
Brand Differentiation:
Determine how to turn one-time customers into lifelong advocates through positive emotional connections and exceptional customer experiences.
Customer Loyalty:
Recognize the importance of differentiation by going the extra mile and creating positive emotional connections with customers, which can increase market share, and drive long-term business success.
Human Connection:
Understand the importance of connecting with customers on a human level and how it can lead to increased customer satisfaction and loyalty.
Customer Loyalty:
Motivate participants to build positive emotional connections with customers that result in increased customer loyalty, retention, and lifetime value.
Customer Satisfaction:
Help participants deliver exceptional customer experiences that lead to improved customer satisfaction, which can help build a positive reputation.
Marketplace Differentiation:
Empower participants to create emotional connections with customers that differentiate the organization, resulting in increased market share.
Customer-centric Culture:
Foster a culture of customer service excellence that results in improved employee morale, retention, and productivity.
Brand Reputation:
Encourage participants to deliver exceptional customer experiences that build a positive reputation in the marketplace, resulting in increased trust and credibility.
Self-Reflection:
Participants will have the opportunity to evaluate their own appearance, behavior, and communication with customers, leading to personal growth and development.
Self-Awareness:
Participants will understand their personal relevance throughout the customer journey, leading to a deeper understanding of their impact on the organization’s success.
Self-Improvement:
Participants will learn how to be perceived as someone dedicated to the business and its customers, opening opportunities for self-improvement.
Self-Esteem:
Participants will gain confidence by learning how to make meaningful interactions with customers, leading to improved interpersonal skills and greater confidence.
Self-Management:
Participants will learn how to manage their own emotions and responses in customer interactions, leading to improved emotional intelligence.
Some examples of audiences I had the pleasure to serve.
My team understands the Power of Choice and is committed to delivering the most outstanding experience possible, from booking to execution, so that you can focus on what matters most—your audience.
For inquiries, please reach out to Rebecca Clark ([email protected] or call +1-403-398-8488.)
How do you set yourself apart from your peers and competitors? How do you distinguish yourself from the rest of the pack? What exactly makes you stand out? Why should people trust, follow, buy from, or buy into you?
These are profound questions that professionals in the workplace should be able to answer instantly. However, they rarely take the time to identify what makes them one of a kind. The answer lies in their fair advantage— the combination of fifteen unique selling points that help them position themselves as valued professionals to decision-makers within or beyond their organization.
Discovering and leveraging their fair advantage provides professionals with a greater sense of self-awareness and self-confidence that allows them to present, act, and communicate authentically and confidently in DEMO any situation.
HELP YOUR AUDIENCE UNLOCK THEIR FULL HUMAN POTENTIAL BY IDENTIFYING THEIR UNIQUE SELLING POINTS THAT HELP THEM STAND OUT FROM THE SEA OF SAMENESS.
During this interactive presentation, participants will embark on a journey of self-discovery to uncover their unique selling points and learn how to leverage them in their work.
Through a series of thought-provoking insights and profound questions, participants will explore the intersections of fifteen different factors that make each professional a “category of one.”
By understanding their unique qualities and traits, participants will be empowered to excel as professionals, which will make a lasting impact in their careers.
PARTICIPANTS WILL WALK AWAY WITH A DEEP UNDERSTANDING OF THEIR UNIQUE SELLING POINTS AND LEARN HOW TO USE THEM TO BE MORE PERSUASIVE, MAKE AN IMPACT WITHIN MERE SECONDS, AND BUILD TRUSTING RELATIONSHIPS WITH OTHERS.
Develop a personal brand voice and learn how to use it within a professional environment.
Gain a greater sense of self-awareness and understanding of what makes you unique and how you can use it at work.
Discover the value you bring to the table and why people should trust, follow, or buy from you.
Uncover your unique selling points and learn how best to communicate them in a concise and compelling manner.
Learn techniques to overcome self-doubt, imposter syndrome, and other limiting beliefs that hinder professional growth.
Learn how to take ownership of your professional development and growth by creating a personalized brand strategy that aligns with your fair advantage.
Employee Engagement:
Encourage participants to align their personal assets with the organization’s mission and vision, leading to a greater sense of connection and purpose.
Productivity and Efficiency:
Provide participants with tools to communicate their value proposition and contribute to the organization’s goals and objectives.
Diversity, Equity, and Inclusion:
Encourage participants to recognize and celebrate their unique perspectives and experiences, resulting in a more inclusive organizational culture.
Provide participants with tools to think outside the box and leverage their unique assets, resulting in increased competitiveness and growth.
Sales Performance and Customer Loyalty:
Provide participants with tools to articulate their unique selling points to prospects and clients, resulting in increased revenue and customer loyalty.
Participants will uncover their unique selling points and learn how to best communicate them in a way that resonates with their target audience.
Self-Promotion:
Participants will develop an authentic professional brand that increases their visibility and recognition within their organization.
Self-Esteem:
Participants will become more confident in advocating for themselves and their work to increase credibility and influence within and beyond your organization.
Self-Improvement:
Participants will identify and overcome limiting beliefs and self-doubt, which may hinder their professional growth, preventing them from achieving their full potential.
Self-Fulfillment:
Participants will gain a greater sense of satisfaction by aligning their work with their unique assets to improve their performance and well-being.
Some examples of audiences I had the pleasure to serve.
My team understands the Power of Choice and is committed to delivering the most outstanding experience possible, from booking to execution, so that you can focus on what matters most—your audience.
For inquiries, please reach out to Rebecca Clark ([email protected] or call +1-403-398-8488.)
Leslie Rosa|
➤ Improved communication and presentation skills
➤ Reduced stress and anxiety
➤ Greater self-confidence and esteem
➤ Greater efficiency and productivity
➤ Better team dynamics and customer service
➤ Increased awareness
➤ Improved personal branding and positioning
➤ Improved credibility and reputation management
➤ Enhanced online security and privacy
➤ Better online interactions and customer experience
➤ Reduced conflict potential
➤ Improved workplace communication
➤ Enhanced leadership skills and accountability
➤ Improved compliance
➤ Increased confidence in conflict management skills
I believe that emotions are the gatekeepers of our memories. That’s why, to deliver a truly memorable experience, I take attendees on an emotional journey of self-awareness, reflection, joy, and laughter. I do the unexpected, keep them engaged and on their toes, and create moments of surprise.
To reinforce my key concepts, I let them experience what their first impression actually says about them—making them “comfortably uncomfortable”—in a gentle, fun, and safe way, because our comfort zone is a very dangerous place to be. It’s where we stagnate.
So, if you are looking for a keynote speaker who will stand behind a podium and lecture about theories, I am not a great fit for your event, because I truly believe that…
