Emotional Intelligence in Sales
Emotional Intelligence in Sales and Customer Service Emotional intelligence is critical for success in any customer-facing role. Whether you are in sales or customer service, your ability to read other people’s emotions and respond accordingly can make or break the relationship. Let’s explore why emotional intelligence is so important in sales and customer service, some […]
How Unconscious Biases Influence Your Customers’ Decision-Making Process
How Unconscious Biases Influence Your Customers’ Decision-Making Process We are biased. All of us. In today’s world, we are taught to eliminate preconceived biases that affect the way we act, the decisions we make, how we treat others, and more. But the unfortunate truth is many of us have unconscious biases. These are biases we […]
Emotional Intelligence for Leaders
EMOTIONAL INTELLIGENCE FOR LEADERS Why is it important in the workplace and does it really matter? Why is emotional intelligence important for your organization? Emotional intelligence, also known as EQ, plays a significant role in the success of an organization. It impacts communication, teamwork, leadership skills, and overall company culture. Individuals with high EQ can […]
How can you become more emotionally intelligent with customers during every interaction?
How can you become more emotionally intelligent with customers? And what happens if you don’t? Being emotionally intelligent is the capacity to be aware of and manage one’s own emotions and the emotions of others. In the business world, EI is essential for sales and customer service professionals who interact with customers on a daily […]
Surround yourself with … whom?
SURROUND YOURSELF WITH … WHOM? I am sure you have heard the saying”surround yourself with good people”. But what does that really mean? Relationships are the key to success. When it comes to business, the more people you know the better. Is that really true? Or is less more? Also struggling to stay in touch […]
First Impression Management
FIRST IMPRESSION MANAGEMENT Controlling the decisions that are made about you First impressions are important. They can be the difference between landing a new client and losing out to a competitor. But what many people don’t realize is that first impressions are often based on subconscious cues. This means that we often pick up on […]
The Intersection of Gender, Race, and Age Stereotypes in the workplace
Understanding Stereotypes in the Workplace How are you affected by the many stereotypes at work? In today’s workplace, employees are faced with a multitude of stereotypes. These stereotypes can be based on gender, race, or age. In many cases, individuals are faced with more than one of these stereotypes. This can create a unique set […]
First Impression Management Tools
First ImpressionS Management and How to Make it Work for You How can you manage your first impressions? At work, your first impression can make or break your career. That’s because people tend to form rapid-fire judgments about you based on how you look and present yourself. These impressions matter greatly, as they affect how […]
How important are first impressions?
HOW IMPORTANT ARE FIRST IMPRESSIONS? You never get a second chance to make a first impression. This is true in many ways. In the literal sense, it means there is no other first. But in a figurative sense, it brings up the point that a first impression goes a long way. A first impression […]
Stereotypes at Work
STEREOTYPES AT WORK How are you affected by the many stereotypes at work? Our first impressions matter a lot, and in the professional world, we are often judged by our peers, bosses, customers or partners, and others before we can even speak. Particularly real is this when it comes to workplace stereotypes. Even though none […]