Remarkable service starts with the first impression your customers have of your business. It can make or break someone’s opinion of your company even more than their actual experience with the product or service you offer. That’s why it’s vital to your bottom line to ensure standardization of the message, tone, and attitude you want your customer service team to convey when they are representing your business. There’s a fine art to being able to offer genuinely helpful service which leaves an indelible impression on a client’s mind. And considering the fact that many of those impressions will go on to color a customer’s entire view of the company or organization behind the person who helped them, it goes without saying that you want to put your absolute best foot forward.
That’s where Keynote Speaker and Trainer Sylvie di Giusto can help, offering actionable advice on how to impress and win over customers within the first seconds of their customer service encounters. As a renowned expert on first impressions and customer relations, Sylvie has been called upon by countless Fortune 500 clients, specifically to work with their customer experience teams. From global brands like Hilton to Nespresso, Natori to Waldorf Astoria, and many more, Sylvie shows how to establish trust and collaboration instantly, no matter what business you’re in, no matter what situation your customer may present you with.