Whether you work as a physician, nurse, medical technician, hospital administrator, patient advocate, pharmaceutical representative, your professional reputation has a significant impact on your organization’s bottom line.
Professionals are often well-trained in medical skills and knowledge but may be less adept at understanding the importance of their own image and how it affects their patients. Do your medical staff or administrative staff know how significant their impact is on the patients’ experience? Healthcare professionals are often unaware of how their appearance, behavior, communication, and digital footprint affect patients’ decision-making processes, such as which healthcare provider to choose, how to interact with them, and whether they feel comfortable receiving treatment from that particular person or in this facility.
Patient experience refers to how patients interact with the healthcare system and how they perceive the results of their interactions. This is true for patients, family members, and professional caregivers. Even in the veterinary service industry, where pet owners are often referred to as “clients,” the patient experience drives customer satisfaction and loyalty.
A positive patient or client experience encompasses respect, value, and inclusion in the decision-making process. A positive experience is also associated with better health outcomes, lower costs, and increased patient loyalty. The more comfortable and confident patients are with their care team, the more likely they will adhere to their treatment plan and follow through with recommended treatments. It leads to better patient outcomes, improved patient satisfaction, and increased referrals. This means creating an environment that fosters trust, collaboration, and open communication with patients.
On the other hand, a poor patient experience can make patients to feel disrespected, unheard, and unimportant, receive subpar care that doesn’t meet their health goals, making them less likely to recommend a provider or facility to others.
A patient’s first impression of the quality of care they will receive begins when they walk into a healthcare facility (or even earlier, when they research their preferred provider online). Initial thoughts and feelings set the tone for the entire care journey and influence patient satisfaction levels and health outcomes.
I have a proven track record of delivering engaging and thought-provoking keynote presentations for audiences that include professionals of all levels. My extensive experience, unique delivery style, and relevant content set me apart as the top speaker at annual or mid-year conferences.
That’s why healthcare providers and institutions continue to book me for their staff and leadership events, including the following
and many more.
My keynote presentations and training sessions for events or organizations such as yours are packed with valuable insights, practical tools, and tips your attendees can put into practice right away. I provide content tailored to the needs of healthcare professionals.
With a shared, fun, interactive experience, I will equip attendees with the awareness and skills to represent themselves and the provider with confidence, clarity, and conformity
By leveraging my extensive experience and unique perspective in the healthcare sector, I promise to bring your event to life. As a presenter, I’ll show up extremely prepared and go the extra mile to ensure my presentations meet the highest standards. Accordingly, I will adapt the material for your conference or event, take into account the specific needs of your audience, and concentrate on the key messages you want to convey. I will deliver a keynote presentation or training that leaves a lasting impression on your healthcare staff and leaders.
I would be honored to speak at your annual conference or training event and help your staff and leaders make a favorable first and lasting impression at every step along the patient journey.
There is nothing I can say that hasn't already been said regarding the brilliancy of Sylvie. If you have had the benefit of seeing her in person then you already know she oozes with style, sleekness, and brilliancy.
Sylvie literally ‘brought down the house’! With energy, passion, personality, style and rock solid research, she had us all listening to every word with baited breath for each statement was a pearl of information dropped in the collective pool of our influence that I can already see the ripples of extension.
She spent a lot of time with me and the other director beforehand so she could cater her message to what we were looking for – and then she nailed it. She went above and beyond what we expected of her. She is a gem.
I am so glad we got the chance to meet! Sylvie’s book was such an easy read and provided some really useful and practical tips. What was even better were the chances to hear her speak I person. She really brings a fresh perspective and is an asset for anyone what wants more success.
Sylvie is an excellent and energetic speaker. She is knowledgeable. She explains things in such a manner that it is clear to understand across all knowledge levels. She engages her audience and does her research.
I have seen Sylvie speak on a number of occasions and to say she was great would be an understatement. In fact, just look at all of the endorsements she has received from people seeing her speak - and you will see how very special and amazing she is.
I have been “one of you” for nearly twenty years. I understand the corporate world and the world of speaking like few other speakers in this industry.
I have already reached tens of thousands of participants worldwide and have planted the seed of first impressions for themselves and their organizations.
I connect with a wide range of audiences of varying cultures, genders, and ages and I have the ability to address everyone from the doorman to the CEO.
I create a memorable experience in a fun, creative and informative way. I “do” the unexpected, and your audience will remember the lessons I share.
I do not use canned presentations because I know each industry, company, and audience has its own challenges and needs a different approach and way to inspire them.
I amaze my clients. I deliver a level of excellence that they could not imagine was possible. Good is never good enough for me.
I am easy to work with. I’m not the kind of speaker who has special requests. Instead, I focus on making your stressful job as easy as possible.
I’m all yours for the entire day, and I’m happy to be involved in additional engagements such as photo ops, book signings, VIP lunches or dinners, etc.
I truly love what I do, and I feel very privileged that you are considering me as the speaker for your upcoming event.
I’m happy to take you up the stairs. Yes, literally. Join me in climbing the highest buildings in the world. If I can do it, you can too! 😉