IT’S ALL ABOUT
YOU

BECAUSE SPEAKING IS NEVER ABOUT
THE SPEAKER.

It’s all about making your audience
the stars of the show.

CLIENTS JUST
LIKE YOU

Explore the Audiences I’ve Had the Privilege to Inspire

ASSOCIATIONS &
NON-PROFITS

To date, Sylvie was the highest-rated speaker and attendees still talk about her.

Human Resources Management Association
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GOVERNMENT & PUBLIC SERVICE

I heard someone say “Wow! How would you like to be the speaker to follow that?”

U.S. AIR FORCE
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MEDIA & ENTERTAINMENT

Sylvie’s keynote speech was named as the best of the day.

VERSLO ŽINIOS
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SALES

The uniform consensus among my team is that Sylvie is the best speaker they have had – ever.

ADECCO
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CONSTRUCTION
MANUFACTURING
LOGISTICS
ENERGY

She was not the fill-in-the-blank type of speaker we’ve seen in the past. I wish we hired her earlier.

KCI
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HEALTHCARE & PHARMA

She went above and beyond what we expected of her.
She is a gem.

MERIAL
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REAL ESTATE

She is one of the best investments we have made in our great associates.

EBBY HALLIDAY & CO
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WOMEN

She elevated our conference.
She brought it to a new level.

WOMEN PRESIDENTS ORGANIZATION
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EDUCATION

In 27 years of planning conferences and hearing thousands of speakers, it’s truly rare to be enlightened and moved by one.

FORTE EVENTS
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HOSPITALITY & TOURISM

The team is still talking about what Sylvie taught us.

AMERICAN AIRLINES
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RETAIL & CONSUMER GOODS

This was the BEST presentation we had during this meeting and that I have ever experienced.

NESPRESSO
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FINANCIAL SERVICES

The amount of positive feedback I received after the presentation was incredible!

American Express
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LEADERSHIP

This woman will leave you hanging on to every word.

HUMANA
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TECHNOLOGY

Never seen anything like this before, both the message and the way it was presented.

INFORMATION SECURITY FORUM
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CUSTOMERS MAKE QUICK DECISIONS ABOUT YOUR BRAND—

BASED ON THE
PEOPLE THEY INTERACT
WITH.

Every interaction—whether with customers, colleagues, or stakeholders—shapes how your company is perceived. From their appearance, behavior, communication, and digital presence to their environment, the choices your employees make significantly influence the customer experience and, ultimately, your bottom line.

Many employees, however, assume customer success depends on product quality, features, price, or marketing. While those factors matter, human connections drive business success. Every employee—whether on the frontlines or behind the scenes—plays a pivotal role in building trust, credibility, and loyalty.

IS YOUR TEAM EQUIPPED TO OWN THIS RESPONSIBILITY?

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

CLIENT SUCCESS STORY

MY ROLE IN
YOUR SUCCESS

FROM OBSTACLES CHALLENGES ROADBLOCKS GAPS SETBACKS STRUGGLES LIMITATIONS PROBLEMS BARRIERS PAIN POINTS

TO ACHIEVEMENTS SUCCESSES MILESTONES PROGRESS SOLUTIONS BREAKTHROUGHS OPPORTUNITIES STRENGTHS ADVANCEMENTS RESULTS

CUSTOMER PERCEPTION

Negative experiences shift customer perception and hurt long-term loyalty.

Your team confidently represents your brand, ensuring every customer interaction builds trust and strengthens your company’s reputation.

EMPLOYEE
MORALE

Engaged employees improve performance, reduce turnover, and elevate team collaboration.

Your team becomes energized and engaged, equipped with tools to handle challenges confidently, creating a motivated and collaborative environment.

CUSTOMER RETENTION

Inconsistent or lackluster service drives loyal customers away and increases acquisition costs.

Your team exceeds customer expectations, fostering loyalty, reducing churn, and driving long-term relationships that benefit your bottom line.

LEADERSHIP
CULTURE

Respected leaders inspire teams, improve collaboration, and foster long-term success.

Your leaders set the standard for respectful, impactful interactions, fostering a culture of professionalism and customer focus that cascades throughout your team.

SALES
DECLINE

Ineffective sales strategies lead to missed opportunities and shrinking revenue.

Your team maximizes every sales opportunity, driving engagement and meeting customer needs to improve conversion rates and overall success.

SALES EFFECTIVENESS

Effective teams consistently close deals, drive revenue, and build customer loyalty.

Your team builds trust and credibility effortlessly, turning potential leads into loyal clients while creating lasting partnerships.

REVENUE
DROP

Declining sales from poor employee performance reduce overall profitability.

Your team understands their role in driving revenue and delivers interactions that directly contribute to a healthier bottom line.

REVENUE
GROWTH

Positive experiences at every touchpoint fuel customer retention and sustainable growth.

Your team seizes opportunities to increase revenue through meaningful customer interactions that drive repeat business and generate new opportunities.

REPUTATION
DAMAGE

Poor customer interactions destroy trust and tarnish your company’s credibility.

Your team elevates every customer touchpoint, ensuring each interaction protects and enhances your brand’s reputation.

LEADERSHIP
REPUTATION

Strong leadership builds trust, attracts talent, and drives organizational excellence.

Your team embodies the values and standards of your leadership, projecting a positive image that enhances executive credibility and builds trust.

LEADERSHIP
FRUSTRATION

Misaligned employee behavior hinders executive goals and strains leadership.

Your team aligns their actions with leadership expectations, helping to turn executive vision into tangible outcomes that inspire confidence.

INVESTOR
CONFIDENCE

Professional and consistent teams earn trust and secure long-term investment.

Your team represents your brand with professionalism and clarity, instilling confidence in investors and showcasing your company’s growth potential.

A SELECTION OF THE
remarkable organizations

WHO HAVE TRUSTED ME TO EMPOWER THEIR AUDIENCES.

A selection of the media outlets that turn to me for expertise.